Contact Us
General Information
| Phone: | 800.541.5815 |
| 507.538.0600 |
Customer Service
| Phone: | 800.826.5561 |
| 507.266.5711 | |
| Fax: | 800.441.1297 |
| Email: |
Order Kits and Supplies
A customized Investigator Manual is created for each study, which details the specific supply information needed.
Specimen Collection Kits
Supplies for collecting specimens are provided in visit-specific kits. Labels on the side of each kit denote the visit for which the kit is to be used, as well as the kit expiration date. Bar-coded kit components are tracked and must not be switched between kits.
Supplies included in each kit include:
- Collection tubes and aliquot vials
- Refrigerated and/or frozen specimen transport bags
- Bubble bag to protect glass tubes during shipment
- Plastic transfer pipettes
Supply Order Form
You can order kit supplies or shipping supplies, such as shipping containers, online or by fax.
A new Supply Order Form is required for each visit-specific kit. Refer to your Investigator Manual for protocol and account numbers, and for examples of the Supply Order Form. Kits are not automatically resupplied.
Do the following:
- Submit the Supply Order Form online. Fill in all required fields completely.
OR
- Fax the hardcopy Supply Order Form to 800.441.1297. The form is included in each visit-specific kit. Use black ballpoint pen to fill in the required information. This step helps ensure accuracy, and avoids compromising specimens.
A minimum of five (5) full business days for the receipt of supplies is required for all requests, including ASAP and RUSH orders. Supplies are sent using an appropriate courier service.